Questions

mossy sand (1500x313)

So you’ve had a look around but you’ve got a few questions. No worries, if you can’t find the answers below, contact us and we’ll sort it out for you!

 

I saw some cool shorts at your market stall but I can’t see them on your website?

Please email tracie@mossy.com.au and I can let you know if they’re still available. Stock levels change very frequently and sometimes I just don’t get a chance to update the website :(

What size shorts will I need? 

  • Youth is for our youngest fans and is similar to a boys size 12/14.
  • Small is for our mid-teen fans and is roughly a boys size 16/men’s Small (28-30″).
  • Medium is for our main men (the rugby forwards and the boys who have been eating all their dinner!) and is the same as a men’s medium (32-34″).
  • Large is for our larger fans (36-38″).

If you still can’t work out what size to order, don’t forget that all our shorts have elastic waists and drawstrings and you can always swap the size if it’s completely wrong!

What if I don’t love it? We’re not trying to brag, we’re pretty sure you will, but… if you don’t or if it doesn’t fit, please contact us ASAP to arrange an exchange or refund.

What forms of payment do you accept? We process payment via PayPal which accepts Mastercard, Visa and American Express, as well as payments from your PayPal account. In addition, we accept cheques and direct deposit to our bank account.

What are your shipping costs? Delivery within Australia costs $7.50.

Do you ship internationally? We are happy to ship our products overseas. Please contact us for the shipping costs.

Do you offer gift wrapping? For sure – we love getting the sticky tape and curling ribbon out – just let us know when ordering.

What is your Return Policy? We hope you love your mossy product as much as we do, but if you don’t please return it to us within 14 days for a full refund. If your order is faulty in any way, we will also refund the cost of returning the product to us. Goes without saying, any goods being returned must be unused !!

What is your Privacy Policy? mossy will never sell or transmit your personal information to any third party. All payment transactions via PayPal use SSL technology and are secure, and we do not store credit card information on our website database.